Question 1

What can I build with NestVoice AI agents?

Accepted Answer

You can create voice agents for inbound support, outbound campaigns, lead qualification, appointment booking, reminders, surveys, customer follow-ups, and call center workflows.

Question 2

How are inbound and outbound agents different?

Accepted Answer

Inbound agents answer incoming calls, route conversations, resolve support issues, and escalate when needed. Outbound agents call contacts from campaigns, qualify leads, collect answers, and update call outcomes.

Question 3

Can an AI agent hand off to a human?

Accepted Answer

Yes. Agents can use handoff rules based on confidence, sentiment, escalation intent, or business logic so complex conversations move to a human team member.

Question 4

Can I test an agent before running calls?

Accepted Answer

Yes. Agent previews let teams check prompt behavior, tone, response limits, and conversation flow before connecting the agent to real contacts or campaigns.

Question 5

Can different teams use different agents?

Accepted Answer

Yes. You can create separate agents for sales, support, healthcare, finance, surveys, and internal workflows, each with its own voice, prompt, goals, and handoff rules.

Question 6

Can I control the agent personality?

Accepted Answer

Yes. You can shape the prompt, tone, language, reply length, escalation style, and call objective so each agent matches the workflow it is assigned to.

Question 7

How do outbound campaigns work?

Accepted Answer

Create a campaign, choose an agent, import contacts, define the conversation goal, and start calling. The dashboard tracks call status, outcomes, recordings, and follow-up signals.

Question 8

Can I import contacts for a campaign?

Accepted Answer

Yes. Contacts can be imported into the dashboard and mapped to campaign fields so each call can use personalized context such as name, company, location, or previous interaction.

Question 9

Can the agent collect structured data during calls?

Accepted Answer

Yes. Campaigns can define fields the agent should collect, such as budget, interest level, preferred time, issue type, or appointment details.

Question 10

Can campaigns use custom scripts?

Accepted Answer

Yes. Campaigns can use approved scripts, prompts, qualification criteria, and follow-up instructions so each call stays aligned with the business goal.

Question 11

Can I pause or manage active campaigns?

Accepted Answer

Yes. Campaign workspaces are designed for managing campaign settings, contact progress, live activity, and performance while calls are running.

Question 12

Can I run callback or follow-up campaigns?

Accepted Answer

Yes. You can create campaigns for callbacks, reminders, qualification follow-ups, appointment confirmations, and post-call outreach.

Question 13

What languages are supported?

Accepted Answer

NestVoice supports multilingual voice workflows, including Indian and global languages depending on the selected voice tier and provider setup.

Question 14

Can I choose different voice quality tiers?

Accepted Answer

Yes. Agents can be configured with different voice pipelines for production quality, latency needs, language coverage, and budget control.

Question 15

Can agents answer from my company knowledge base?

Accepted Answer

Yes. Knowledge base content can be connected so agents answer with your policies, product details, support docs, and approved scripts.

Question 16

Can agents handle interruptions?

Accepted Answer

Voice pipelines are designed for natural conversations, including short answers, turn-taking, and interruption-aware responses depending on the selected provider setup.

Question 17

Can I control how long agent answers are?

Accepted Answer

Yes. Agent configuration includes response controls so teams can keep voice replies concise, on-script, and suitable for real-time calling.

Question 18

Can I use different voices for different workflows?

Accepted Answer

Yes. Agents can use different voices and voice tiers based on audience, language, cost, latency, and quality requirements.

Question 19

Can I connect my CRM?

Accepted Answer

NestVoice is designed for CRM-connected workflows, including lead updates, support context, and campaign outcomes for systems such as Salesforce, HubSpot, Zendesk, and custom CRMs.

Question 20

Can I use my own phone numbers?

Accepted Answer

Yes. Growth and Enterprise setups can support bring-your-own-number flows through SIP trunking or compatible telephony configuration.

Question 21

Can I bring my own AI or telephony provider keys?

Accepted Answer

Yes. The provider settings area supports BYOK-style configuration for supported telephony, LLM, STT, TTS, messaging, and voice bundle providers.

Question 22

What happens if I disconnect a provider key?

Accepted Answer

Provider settings can fall back to NestVoice-managed configuration where supported, while tenant-owned keys can be updated or removed from the dashboard.

Question 23

Can NestVoice connect to custom business systems?

Accepted Answer

Yes. Enterprise deployments can connect call outcomes and customer context to custom CRMs, ERPs, calendars, ticketing tools, and internal APIs.

Question 24

Can calls update my CRM automatically?

Accepted Answer

Yes. Connected workflows can push lead status, call summaries, qualification details, support outcomes, and follow-up tasks into your CRM.

Question 25

Where do I see call results?

Accepted Answer

The reports and analytics areas show call logs, campaign performance, outcomes, sentiment, recordings, transcripts, and live activity where available.

Question 26

Can I review recordings and transcripts?

Accepted Answer

Yes. Call detail views can include recordings, conversation logs, and metadata so teams can audit quality and follow up with the right context.

Question 27

Can I export reports?

Accepted Answer

Yes. Analytics screens include export flows for reviewing campaign and call performance outside the dashboard.

Question 28

Can I filter reports by campaign or agent?

Accepted Answer

Yes. Report views can filter call records by campaign, agent, status, outcome, sentiment, and other available call metadata.

Question 29

What call outcomes are tracked?

Accepted Answer

Typical outcomes include completed calls, failed calls, voicemail, busy signals, escalations, sentiment, and campaign-specific success criteria.

Question 30

Can I see live campaign activity?

Accepted Answer

Yes. Campaign and reports views can show recent activity, call progress, completed calls, and operational signals for active campaigns.

Question 31

Is NestVoice built for regulated teams?

Accepted Answer

The platform includes enterprise-focused controls such as encryption, audit trails, access controls, compliance reporting, and privacy-first handling of sensitive call data.

Question 32

Is healthcare support available?

Accepted Answer

Healthcare workflows can be configured with HIPAA-oriented controls on eligible enterprise setups, including secure data handling and compliance review.

Question 33

How does pricing work?

Accepted Answer

Pricing is based on plan features and usage. Voice minutes, selected provider tiers, phone number setup, and enterprise requirements can affect total cost.

Question 34

Are audit logs available?

Accepted Answer

Yes. Administrative and security-sensitive activity can be captured in audit logs, including login events, campaign actions, agent updates, and platform changes.

Question 35

Can I manage team access?

Accepted Answer

Team and settings areas support account-level configuration so organizations can manage users, roles, and operational access as they scale.

Question 36

Can I track usage and credits?

Accepted Answer

Yes. Billing and credits areas help teams monitor usage, plan limits, consumption, and the operational cost of voice workflows.

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